Policies

Refund/Exchange

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There are absolutely no returns or exchanges. Given the nature of our products, all sales are final. If there are any issues with your order please contact us at  trinskin.info@trinskin.com.

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Shipping

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Orders are shipped within 3-10 business days. We ship using USPS. As soon as your order is shipped, you will receive a tracking number. Please allow up to 48 hours for your tracking number to be updated by USPS. Due to Covid-19 some packages may experience delays that are out of our control. If you have any questions please feel free to contact us via email trinskin.info@trinskin.com.

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Invalid Address

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If the order is placed using the incorrect address, please email us WITHIN 24 HOURS to update the shipping address. 

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Delivery Issues (Lost or Stolen Packages)

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TRINSKIN is not responsible for lost, stolen and or damaged packages. We encourage you to follow up with USPS to file a claim!

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If you receive an email that your order was delivered, however, you did not receive it; contact USPS Customer Support at 1-800-ASK-USPS® (1-800-275-8777). You may also file a claim online for the missing order package here: https://www.usps.com/help/claims.htm

After submitting the claim, email your claim information to  trinskin.info@trinskin.com. so that we can further assist you and come up with a solution.

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